Amazon's Correction of Errors (COE) Template
Amazon's Correction of Error (COE) template offers a scalable and repeatable method to improve product quality by documenting and proactively addressing issues. You will want to define a standardized way to document critical root causes, and ensure they are reviewed and addressed. Use this COE worksheet to:
1. Address root causes of outages and events impacting customer experience and business results.
2. Ensure ongoing quality improvement in customer-facing products and services by preventing defects from persisting.
3. Foster a company culture of growth, learning, and continuous improvement.
Disclaimer: This template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Pilot will assume any legal liability that may arise from the use of this policy.
