Pilot vs. Zoho Desk:
Why Companies Choose Pilot

Looking for a Zoho Desk alternative for help desk management? Pilot offers a refreshing approach - focusing on speed, ease of use, and ecosystem extension for Google Workspace users.
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Pilot is nimbler, faster, and smarter than Zoho Desk.

Within 2 ½ minutes, Pilot transforms your Google Drive into a powerful, AI-enabled help centre. No manual importing needed.

Zoho Desk
Google Workspace ecosystem extension
Must manually import Google Drive documents
Automatically converts into knowledge base
One button private/public knowledge base
Minimal learning curve
Pre-made knowledge article templates
Rich-text doc formatting using Google Docs
Real time editor collaboration
Flexible article organization
Ask AI
Playlists of curated resources
Gamify learning with AI quizzes and badges
Team-focused pricing
 (Including 10 users)
$140+ per month
$39+ per month
Custom domain usage

Instant knowledge base creation

Pilot revolutionizes knowledge base creation with its instant integration with Google Drive, transforming your private folders into a public knowledge base with the click of a button.

Intuitive for your team

Streamline team collaboration and optimize your learning content creation process.

Intuitive for customers

With a familiar interface, your customers can easily navigate and access the information they need.

Company Wiki page with Import Google Drive Content button
Searching how to take time off in the search bar and Pilot AI provides resource suggestions

Intuitive & powerful Pilot AI

Our AI assistant, powered by Chat-GPT, is more than just a search tool—it's a personalized guide designed to enhance the support experience for your customers.

Conversational & traditional search

Your customers can effortlessly search across your entire knowledge base using conversational or traditional queries.

Personalized results

Our search algorithm learns from each customer’s interactions to deliver more satisfying and efficient results over time.

Let Pilot help you create a culture of knowledge sharing in just 2 minutes.