Pilot vs. Intercom:
Why Companies Choose Pilot

Looking for an Intercom alternative to create a customer knowledge base? With Pilot, say hello to light-speed knowledge base creation. It’s like magic – quick, effortless, and before you know it, you’ve got a solid repository of info ready to rock your customers.
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Intercom is slowing you down.

Within 2 ½ minutes, Pilot transforms your Google Drive into a powerful, AI-enabled help centre. No manual importing needed. No hidden costs.

Features
Intercom
Google Workspace ecosystem extension
Must manually import Google Drive documents
Automatically converts into knowledge base
One button private/public knowledge base
Pre-made knowledge article templates
Rich-text doc formatting using Google Docs
Real time editor collaboration
Flexible article organization
Ask AI
Each Q&A costs $0.99
Available at no additional cost
Playlists of curated resources
Gamify learning with AI quizzes and badges
Team-focused pricing
 (Including 10 users)
$390+ per month
$39+ per month
Custom domain usage

Streamlining knowledge for innovators
and industry leaders, every day

See what clients are saying

Get more work done with Pilot

90%
Reduction in setup time vs competitors
75%
Average time reduction in employees searching for information
97%
Of Pilot customers who are glad they picked Pilot

The benefits of Pilot

Transform all your Google Workspace files, docs, slides,
and sheets into an AI enabled Team Wiki and Learning Management System.

AI answers based on internal knowledge
Sync all your knowledge in one place
The perfect Slack AI companion
Repeatable training and onboarding
with badges

Instant knowledge base creation

Pilot revolutionizes knowledge base creation with its instant integration with Google Drive, transforming your private folders into a public knowledge base with the click of a button.

Intuitive for your team

Streamline team collaboration and optimize your learning content creation process.

Intuitive for customers

With a familiar interface, your customers can easily navigate and access the information they need.

Company Wiki page with Import Google Drive Content button
Searching how to take time off in the search bar and Pilot AI provides resource suggestions

Intuitive & powerful Pilot AI

Our AI assistant, powered by Chat-GPT, is more than just a search tool—it's a personalized guide designed to enhance the support experience for your customers.

Conversational & traditional search

Your customers can effortlessly search across your entire knowledge base using conversational or traditional queries.

Personalized results

Our search algorithm learns from each customer’s interactions to deliver more satisfying and efficient results over time.

Let Pilot help you create a culture of knowledge sharing in just 2 minutes.

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